The Bachelor in Business and Quality Management is based on the premise that learners will have a broad and comprehensive perspective on business and all the important matters that affect organizations at a macro and micro levels. Learners will be prepared to take responsibility and manage in organizational settings that operate in a modern context where there is more and more emphasis on having various disciplines working in harmony through integration and where quality management drives strategy, operations, customer impact and market orientation.

Learners will be able to articulate, integrate and implement quality and best practice principles and utilize interpersonal, conceptual, technical skills in a creative, socially responsible, and ethical manner.

Program Goals

• To enable learners to articulate, integrate and implement quality and best practice principles and utilize interpersonal, conceptual and technical skills in creative, socially responsible and ethical manner.
• To be exposed to the dynamics, inter-dependencies and value oriented principles associated with organizational behavior in a modern business context.
• To learn about process-oriented, value-driven structures and systems in managing modern organizational set.
• To critically examine the relevance and impact of management and quality concepts in different sectors in the economy.
• To develop networking skills and group dynamics.
• To develop communication skills.
• To develop global awareness , understanding , and diversity.
• To manage information technology and technology tools.

Program Outcomes

• Be able to apply a wide range of business and quality concepts in organizations representing different industry sectors.
• Appreciate Quality Gurus contribution in the development of TQM thinking and its impact.
• Be equipped with technical, interpersonal skills and expertise to assist them in their managerial positions.
• Gain a holistic, comprehensive understanding of factors which drive organizational excellence through an inter-disciplinary organizational context.
• Be able to initiate and drive quality and excellence initiatives.
• Be able to perform as change agents, trouble shooters and advisors in the areas of business and quality management.
• Gain awareness on different types of organizational structures and in particular Process Centered Organizations (PCOs).
• Examine the role of systems such as ERP, ISO 9001:2000 in support of value-based work.
• Actively participate in developing the organization's mission, strategic plan goals, and policies.
• Be able to lead organization's human resources and manage financial resources.
• Be able to interact and communicate in professional manner.
• Be exposed to the external world and learn about other cultures.
• Be able to use, apply, and manage information technology.
• Be able to apply motivational and leadership skills.

The BA in Business and QM follows a uniquely and powerfully blended learning approach that truly integrates the benefits of classroom learning, self paced and online learning. By a blended learning approach it is meant that the program will consist of some parts delivered online and the others delivered through traditional classroom environment. The design of this approach combines the power of e-Learning tools with traditional classroom learning to ensure maximum effectiveness by taking the best from self-paced, class room based, and online delivery to achieve flexible, cost-effective learning that can reach the widest audience geographically and that accommodates different learning styles and levels.

Given the fact that this program will target a population of learner's from different age groups and with different backgrounds; the delivery mode is designed to gradually prepare learners to move towards the concepts of self learning and online learning.

The first year of the program relies mainly on traditional class room based learning. The web will be used as a supplement to the instruction given in the classroom. Learners must attend all class sessions, which are concentrated over 2 to 3 days a week. The most common use of the web is for communication between learners or between learners and faculty members, such communication may occur in an asynchronous mode through the use of the emails and discussion boards or through synchronous communication via the use of text chats. Faculty members may also use the web to place notes, copies of PowerPoint presentations, assignments or announcement of grades, and exam timings.

The percentage of physical session decreases gradually when the learners move towards their second year. During this year instructional technologies such as web-based courses, CD-ROMs, DVDs, videotapes, etc. are used to provide some of the learning activities, with a requirement for some face-to-face classroom. During this year courses tend to have a 50-50 split. For example, a class that normally meets on Saturday and Monday for two hours each day, under the 50% hybrid method will only meet once a week for two hours physically and conduct the remaining two hours online.

Similarly during year 3 and 4 an increase is made in the online delivery with a significant decrease in the number of physical session. The amount of self learning also becomes very significant since learners at this stage have gained the maturity needed for it. Figure 1.0 and illustrates this.